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Stay safe on the internet

Internet fraud is constantly increasing and the perpetrators are working all the time to find new ways to trick people and break into their computers, in order to steal information or money. To ensure that you are protected against fraud, it is important that you always think and act with security in mind online.

One common type of attack is that malicious software (also called malware), is sent to your computer as an e-mail attachment or downloaded via a web page. The malware is designed to secretly take control of your computer and allow criminals to access it remotely or record information. For instance, when you try to use your internet banking access, such software can secretly redirect you to a fake online bank or store all information you input and send the information to the criminals behind the software.

Another common method that criminals use is to contact you for instance by e-mail, phone or SMS, pretend to be from your bank or the tax authorities, and request you to provide personal information, login information or a credit card number.

Remember that the bank never asks for your credit card number, account number or any passwords online. If you receive a request to fill in any such information online or via e-mail, and the request seems to come from SEB, do not disclose the requested information and contact us.

Please read below how you can protect yourself and reduce the risks of using online services.

First of all, consider this when using the internet in general

  • Always keep your personal antivirus, firewall, and any other software updated. That way you always have the latest available protection and any security flaws of software that you use get solved as soon as possible.
  • Generally speaking, you should always be careful when using the internet, especially if you are visiting unfamiliar sites.
  • You should always be careful with files received from an unknown source, or if you do not know exactly what the file contains, even if it seems to come from someone you know. A very common way of spreading malware is by hiding it inside office documents or PDF documents, which is why you should pay particular attention to any such files. When in doubt, it is better to reject or ignore a file that you are not familiar with or expecting, than to open it.
  • Avoid file and printer sharing, especially when connected to the internet, as this can be used for intrusion attacks.
  • Make regular backups of any important data you have.
  • Consider encrypting your computer and any sensitive information you have.
  • Consider using the privacy browsing feature in your browser when visiting sensitive sites. Using that feature, no traces of your online session are left on the computer.
  • Do not use a computer or device which you do not trust when using online services, such as our internet bank. For instance, avoid using public or internet café computers to log on to banking services and other personal online services.
  • Avoid using public or unknown Wi-Fi networks, because there is a risk that any information that you access or send is picked up by someone who controls the Wi-Fi network. Generally speaking, it is more secure to use mobile data networks to access the internet, than using for instance a restaurant's or airport's Wi-Fi hotspot.

Please consider this when using our internet bank

  • If you are using Wi-Fi to connect to the internet, only log on to our internet bank if the Wi-Fi connection is secured and encrypted. Never use open Wi-Fi networks or hotspots for online banking. As mentioned above, avoid using public Wi-Fi connections (for instance restaurants or cafés), even if they are encrypted and require a password.
  • You should always protect your PIN code, your digipass, personal details and other confidential data.
  • Do not allow anyone to use or tamper with your digipass.
  • Do not reveal the one-time password generated by your digipass to anyone
  • Do not reveal the serial number of your digipass to anyone.
  • Do not use the web browser option for storing user name and password.
  • To verify that you are connected to our website in a secure way, you can make sure that the first part of the bank's website address is 'https://' and a security icon that looks like a lock or a key appears on the login page and any other page of the internet bank.
  • To verify that you are connected to our website and not a false one, you can do the following: go to the address bar of your web browser and click on the padlock icon next to the address to our site. When you click on the icon, a window should appear, saying that the connection is secure or encrypted and saying that there's a valid certificate issued to SEB.
  • If you receive any warning messages about so called SSL server certificates, do not log on to the internet bank, and inform the bank.
  • If you notice any incorrect information shown in the internet bank, please notify your banker.
  • If anything seems unusual about the internet bank, if you receive unusual warning messages or if you are asked to provide personal information - please contact us in order to double-check this before proceeding.
  • You should watch out for anything out of the ordinary, for example if you have repeated problems with logging in, or if you see that the internet bank login procedure seems different than usual.
  • Always make sure to log off from the internet banking service.