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If you are not satisfied

If you are dissatisfied with a specific service or product that SEB Investment Management AB has offered or provided to you, please contact us by filling in the below form.

We will then investigate your case to see how we can help you in the best way. We will get back to you within 10 days, and you always have the right to a written answer if you want it. And of course, reporting a complaint is free of charge.

Complaints handling procedure

We have clear procedures and responsibilities for customer complaints to safeguard a consistent and customer focused handling. We endeavor to treat customer complaints fairly and diligently.

Contact the regulator – the CSSF

If you have not received a response or have received an unsatisfactory response within one (1) month, you have the possibility to file a request for an out-of-court complaint resolution procedure with the CSSF to the following address:

Commission de Surveillance du Secteur Financier
Département Juridique CC
283, Route d’Arlon L-1150 Luxembourg
Fax : (+352) 26 25 1 – 2601
E-mail: reclamation@cssf.lu

More details concerning the out-of-court complaint resolution procedure are available on the CSSF website:

https://www.cssf.lu/en/customer-complaints/

If you decide to apply the above procedure with the CSSF, we commit to cooperate with the CSSF to help resolve the complaint.

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