If you are not satisfied
If you are not satisfied with a specific service or product that SEB Funds AB has offered or provided to you, it is important that you contact us.
Start by contacting the person or unit within SEB that has delivered the service or executed the task, or the distributor that has distributed the SEB Funds AB managed fund to you.
If you are not satisfied with the action or answer, please email sebfunds@sebgroup.lu or write to:
SEB Asset Management
Klagomålsansvarig
106 40 Stockholm
We will then investigate your case to see how we can help you in the best way and get back to you within 10 days.
Complaints handling procedure
We have clear procedures and responsibilities for customer complaints to safeguard a consistent and customer focused handling. We endeavor to treat customer complaints fairly and diligently.
Contact the regulator – the CSSF
If you have not received a response or have received an unsatisfactory response within one (1) month, you have the possibility to file a request for an out-of-court complaint resolution procedure with the CSSF to the following address:
Commission de Surveillance du Secteur Financier
Département Juridique CC
283, Route d’Arlon L-1150 Luxembourg
Fax : (+352) 26 25 1 – 2601
E-mail: reclamation@cssf.lu
More details concerning the out-of-court complaint resolution procedure are available on the CSSF website:
https://www.cssf.lu/en/customer-complaints/
If you decide to apply the above procedure with the CSSF, we commit to cooperate with the CSSF to help resolve the complaint.