Digipass guide

 

First time
Please contact your client executive or service coordinator before turning on the Digipass for the first time.

Activate your Digipass

  1. Press the arrow key
    The word “PIN” will appear on the display together with a field for the code.
    (If the word "FAIL" appears, press the arrow key once again.)
  2. Enter the PIN you have received by separate mail from SEB
    The words “NEW PIN” will appear on the display together with a field for four digits.
  3. Enter your new four-digit PIN
    “PIN CONF” will appear on the display together with a field for four digits.
  4. Re-enter your new PIN
    “NEW PIN CONF” will appear on the display. The activation is done.

Login process

  1. Go to sebgroup.lu and click on "Internet Service" in the top right corner under the heading "Log in", or alternatively go directly to ebanking.sebgroup.lu  which takes you straight to the login page
  2. Enter your ID number
  3. Start the Digipass by pressing the arrow key
    Enter your PIN code. The word "APPLI" will appear in the Digipass, press 2. Create the ID signature by entering the first number followed by the second number that are stated on the login screen. Six digits will appear. Input them into the signature field and click on "Log in".

 Payments

You use the Digipass to register new payment beneficiaries and in some cases for payment instructions. The procedure is the same as the login routine.

  1. Press the arrow key
    Enter your PIN code. The word "APPLI" will appear in the Digipass.
  2. Press 2 on the Digipass
    Create the ID signature by entering the first number followed by the second number that are stated on the screen. Six digits will appear. Input them into the signature field.

 How to change your PIN

  • Press the arrow key
    The word “PIN” will appear on the display together with a field for four digits.
  • Enter your PIN
    The word “APPLI” will appear on the display
  • Keep the arrow key pressed for more than two seconds
    The words "NEW PIN" will appear together with a field for four digits.
  • Enter your new PIN
    "PIN CONF" will appear together with a field for four digits.
  • Re-enter your new PIN
    "NEW PIN CONF" will appear. The change of PIN is done.

 If you accidentally lock your Digipass
The Digipass will lock itself if you input the wrong PIN more than three times in a row. If this happens, contact your client executive or service coordinator who will help you.

 If your Digipass is lost or stolen
Please contact the Bank immediately and we will block the Digipass. If the incident occurs after business hours you shall block your own access to the Internet Banking Service as follows: go to the log-in page and enter your ID-number. Enter a wrong six digit signature, repeat this three times. Your access is now blocked and you should contact the Bank as soon as it opens again.

 

Contact details

 

Luxembourg
Skandinaviska Enskilda Banken S.A.
4, rue Peternelchen, L-2370 Howald
P.O. Box 487, L-2014 Luxembourg
Tel: +352 26 23 1
Fax: +352 26 23 20 01
RCS Luxembourg B10831
contact@sebgroup.lu
sebgroup.lu/privatebanking

Singapore
Skandinaviska Enskilda Banken S.A.
50 Collyer Quay #12-03,
OUE Bayfront,
Singapore 049321
Tel: +65 6357 0895
Fax: +65 6532 4538
Unique Entity Number: T05FC6670G
singapore@sebprivatebanking.com.sg
sebgroup.lu/privatebanking