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Accessibility statement for SEB Luxembourg Internet Service

This statement describes how the Luxembourg Internet Banking Service (“Luxembourg internet bank”) available as a logged-in service at www.sebgroup.lu complies with the requirements set out in the European Accessibility Act. In this document you can read about how our digital service functions, how it is designed from an accessibility perspective, known issues, and how to contact us if you experience problems.

We aim to make our website usable by as many people as possible, regardless of their circumstances.

Technical information about the service

We are committed to the European standard for accessibility of information and communication technology, EN 301 549 and we are constantly improving these standards to improve the accessibility of our services. We are currently processing various improvements to meet the relevant standards. An improved version of the website will be made available during second half of 2025.

About the service – description of function and design

The Luxembourg internet-bank is Skandinaviska Enskilda Banken’s digital channel for international clients with an account in Luxembourg. 

The website provides information about the bank’s services and products – for example, bank accounts, loans, savings, assets and liabilities and portfolio overview. It also offers contact options and access to downloadable documents and statements. 

The main features include:

  • A navigation menu for access to different sections
  • Text- and table-based information
  • Downloadable documents, primarily in PDF format
  • Login and logout as well as signing
  • An overview page which is where you go when you have logged in
  • Account information and credit card information
  • Transfers and payments
  • Asset Overview
  • Portfolio Holdings
  • Loans and deposits
  • Buy and sell securities
  • View orders
  • News
  • Documents and statements
  • Messages

The website works best on desktop computers but will be optimised for tablets and mobile phones at a later date.

How the service works for different needs – and known issues

For users who encounter visual impairments

  • Screen readers and screen magnifiers do not work well with the website’s content.
  • Navigation using the keyboard works partially.
  • Sufficient contrast between text and background.
  • The page structure is semantically logical with headings, lists, and forms, but can be improved.

Known issues:
PDF files are offered for download, not viewing. 

For users who encounter hearing impairments

  • The website does not require sound to be used.
  • We aim to always provide text alternatives for audio or video content.

For users who are facing reduced mobility

  • It is currently not possible to navigate and use the entire website using only a keyboard.

For users encountering cognitive impairments

  • The website uses language that is simple and clear.
  • The structure is logical and consistent.
  • Information is partly presented in multiple formats, such as graphs and tables.

How we have tested accessibility

The accessibility of the website has been reviewed through both automated tests and manual testing using assistive technologies. The tests have been carried out by internal specialists supported by accessibility tools.

The most recent assessment was conducted in June 2025. The statement is updated regularly.

What can you do if you cannot access parts of the website?

If you need information from the Luxembourg internet-bank you are welcome to contact our customer support.

In the future, it will also be possible to submit your feedback digitally when logged in.

We appreciate it if you let us know if you find any accessibility issues on our website.

Supervision

SEB provides users with the opportunity to make complaints about the accessibility of its websites and mobile applications through the regular communications channels (Customer Service).

SEB will respond to any complaint within one month of the date on which it was sent. If the user's complaint raises one or more complex issues justifying a longer examination period, the response will indicate a reasonable timeframe for the final response.

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